Terms of Service

In these Terms, the following definitions apply:

• "Service" means the ChronoLaw web application, APIs, and all associated tools and features provided at chronolaw.co.uk, including document processing, AI-powered extraction, chronology generation, document generation, case management, and export functionality.
• "User" means any individual who accesses the Service under a registered account, including firm administrators and invited team members.
• "Firm" means the legal practice, solicitors' firm, chambers, or organisation that holds the subscription account and under whose authority Users access the Service.
• "Documents" means any files uploaded to the Service by a User, including but not limited to PDFs, DOCX files, XLSX spreadsheets, medical records, correspondence, witness statements, police reports, and any other case-related materials.
• "Output" means any data, text, chronologies, generated documents, or exports produced by the Service from the processing of Documents.
• "Chronology" means a structured, date-ordered timeline of events extracted from Documents by the Service, including associated metadata such as source citations, page references, and confidence scores.
• "Subscription" means the paid plan selected by the Firm, whether a monthly fixed-fee plan or a pay-as-you-go arrangement, as described in Section 8.

2.1. To use the Service, you must register an account by providing accurate and complete information, including a valid professional email address, your full name, and the name of the Firm you represent.

2.2. Each Firm shall designate at least one administrator who is responsible for managing Users, billing, and compliance with these Terms on behalf of the Firm.

2.3. You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at legal@chronolaw.co.uk if you become aware of any unauthorised access to your account.

2.4. You must not share account credentials between individuals. Each User must have their own registered account. The Firm is liable for all activity conducted under its accounts.

2.5. We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion if we reasonably believe the applicant or User does not meet the eligibility requirements set out in these Terms.

3.1. The Service is intended solely for use by qualified legal professionals, regulated law firms, and authorised personnel acting under the supervision of such professionals in the course of legitimate legal work.

3.2. You must not:

• Use the Service for any purpose that is unlawful, fraudulent, or in contravention of any applicable law or regulation.
• Upload Documents that contain illegal content, content that infringes the intellectual property rights of third parties, or content unrelated to legitimate legal casework.
• Attempt to circumvent, disable, or interfere with any security features of the Service, including but not limited to authentication mechanisms, encryption, row-level security, or access controls.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or data models of the Service.
• Use automated means (bots, scrapers, crawlers) to access the Service other than through our published APIs and within applicable rate limits.
• Resell, sublicense, or make the Service available to third parties outside your Firm without our prior written consent.
• Introduce viruses, malware, or any other harmful code into the Service through uploaded Documents or otherwise.

3.3. We reserve the right to suspend or terminate access to any User or Firm that breaches these acceptable use provisions, with or without prior notice depending on the severity of the breach.

4.1. ChronoLaw provides an AI-powered document analysis and chronology extraction service. The Service processes uploaded legal Documents and extracts factual, date-referenced information to produce structured Chronologies and related Outputs.

4.2. The Service performs extraction, not generation. All information contained in Outputs is derived from the content of uploaded Documents. The Service does not generate, infer, or fabricate information that is not present in the source material.

4.3. The Service does not provide legal advice. Nothing produced by the Service constitutes legal advice, legal opinion, or a legal recommendation. The Service is a tool to assist legal professionals in their work; it does not replace professional legal judgement.

4.4. All Outputs, including Chronologies and generated documents, are produced as drafts and are clearly marked as "DRAFT — FOR SOLICITOR REVIEW". It is the sole responsibility of the User and the Firm to review, verify, and approve all Outputs before relying upon them in any legal proceeding or client communication.

4.5. The Service includes a confidence scoring mechanism that assigns a confidence level to each extracted entry. Entries below the minimum confidence threshold are excluded from Chronologies automatically. Entries within the review threshold are flagged for manual review. These scores are indicative only and do not guarantee accuracy.

4.6. We may update, modify, or enhance the Service from time to time. We shall endeavour to provide reasonable notice of any material changes that affect core functionality.

5.1. When you upload Documents to the Service, they are processed as follows: (a) the Document is encrypted and stored in UK-based infrastructure; (b) text is extracted from each page using optical character recognition and text parsing; (c) page-level text chunks are submitted to AI language models for structured data extraction; (d) extracted entries are validated, scored for confidence, and assembled into a Chronology.

5.2. Raw Documents are never transmitted to AI models in their entirety. Only page-level text chunks are submitted for extraction, and document content is isolated on a per-page basis.

5.3. Your Documents are not used to train AI models. We use the Anthropic Claude API for extraction processing. Document content submitted to the API is not used by Anthropic or by ChronoLaw for model training, fine-tuning, or any purpose other than providing the Service to you.

5.4. All Document storage and processing infrastructure is located in the United Kingdom. No Document data is transferred to, or processed in, any jurisdiction outside the United Kingdom.

5.5. Documents are encrypted at rest using AES-256-GCM encryption. All data in transit is protected by TLS 1.3 or higher.

5.6. You may delete Documents from the Service at any time. Upon deletion, the Document and all associated extracted data will be permanently removed from our systems within 30 days, subject to any retention obligations set out in our data retention policy.

6.1. You retain all ownership rights in your Documents. Uploading Documents to the Service does not transfer any intellectual property rights to ChronoLaw.

6.2. You own all Outputs generated by the Service from your Documents, including Chronologies, generated documents, and exports. ChronoLaw claims no ownership interest in your Outputs.

6.3. You grant ChronoLaw a limited, non-exclusive licence to process your Documents solely for the purpose of providing the Service to you. This licence terminates upon deletion of the relevant Documents or termination of your account.

6.4. ChronoLaw and its licensors retain all rights, title, and interest in the Service, including the platform, software, algorithms, user interface, documentation, branding, and all related intellectual property. Nothing in these Terms grants you any right to use ChronoLaw's trademarks, logos, or branding without our prior written consent.

6.5. Any feedback, suggestions, or ideas you provide regarding the Service may be used by ChronoLaw without restriction or obligation to you.

7.1. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy sets out in detail how we collect, use, store, and protect personal data.

7.2. In respect of any personal data contained within Documents uploaded by you, ChronoLaw acts as a data processor on behalf of your Firm (as data controller). We process such data solely in accordance with your instructions and for the purpose of providing the Service.

7.3. A Data Processing Agreement (DPA) compliant with Article 28 of the UK GDPR is available upon request. Firms requiring a signed DPA should contact legal@chronolaw.co.uk.

7.4. We maintain appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include encryption at rest and in transit, row-level security for firm isolation, mandatory audit logging, and access controls.

7.5. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of data subjects, we shall notify the affected Firm without undue delay and in any event within 72 hours of becoming aware of the breach.

8.1. Access to the Service beyond the free trial period requires a paid Subscription. Subscriptions are available as follows:

• Monthly plans starting from £299 per month, which include a specified allocation of page credits per billing cycle.
• Pay-as-you-go at £0.25 per page processed, with no monthly commitment.

8.2. All payments are processed securely through Stripe. By subscribing, you authorise us to charge the payment method on file for recurring fees on each billing cycle.

8.3. All prices are stated exclusive of VAT unless otherwise indicated. VAT will be added at the applicable rate where required.

8.4. For monthly plans, when your Firm reaches the included page credit allocation during a billing cycle, further document uploads are paused until the next billing cycle begins or you upgrade to a higher plan. Your dashboard displays a usage meter showing current consumption against your monthly allowance.

8.5. Unused page credits do not roll over to subsequent billing cycles unless expressly stated in your plan terms.

8.6. You may change your Subscription plan at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

8.7. You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing cycle. No refunds are provided for partial billing periods, except as required by applicable law.

8.8. We reserve the right to adjust pricing with at least 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

9.1. New Firms are eligible for a 14-day free trial of the Service. The free trial provides full access to all features available under the selected plan.

9.2. A valid payment method is required to activate the free trial. Your payment method will not be charged during the trial period unless you exceed any stated usage limits.

9.3. At the end of the 14-day trial period, your Subscription will automatically convert to a paid plan at the rate corresponding to your selected plan. You will receive a reminder notification before the trial expires.

9.4. You may cancel at any time during the trial period without charge. Upon cancellation during the trial, your access to the Service will continue until the end of the trial period, after which your account will be downgraded and Document processing features will be disabled.

9.5. Each Firm is entitled to one free trial only. We reserve the right to revoke trial access if we reasonably believe a Firm is attempting to obtain multiple free trials.

10.1. We shall use commercially reasonable endeavours to maintain the availability of the Service. However, the Service is provided on a "best efforts" basis and we do not guarantee any specific level of uptime or availability.

10.2. The Service may be temporarily unavailable due to scheduled maintenance, upgrades, or circumstances beyond our reasonable control, including but not limited to infrastructure failures, third-party service outages, force majeure events, or network disruptions.

10.3. We shall endeavour to provide reasonable advance notice of planned maintenance that is expected to affect Service availability. Emergency maintenance may be performed without prior notice where necessary to protect the security or integrity of the Service.

10.4. We do not warrant that the Service will be error-free, that defects will be corrected within any specific timeframe, or that the Service will meet your specific requirements beyond the functionality described in our documentation.

11.1. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.

11.2. Subject to clause 11.1, our total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by your Firm to ChronoLaw in the twelve (12) months immediately preceding the event giving rise to the claim.

11.3. Subject to clause 11.1, we shall not be liable for any: (a) indirect, incidental, special, or consequential damages; (b) loss of profits, revenue, business, or anticipated savings; (c) loss of data (except to the extent caused by our breach of our data protection obligations); (d) loss of goodwill or reputation; or (e) any damages arising from your reliance on Outputs without independent professional review and verification.

11.4. You acknowledge that the Service produces draft Outputs that require professional review. ChronoLaw shall not be liable for any loss or damage arising from the use of Outputs that have not been reviewed and verified by a qualified legal professional.

11.5. ChronoLaw shall not be liable for any inaccuracies, omissions, or errors in Outputs where such inaccuracies, omissions, or errors are attributable to the quality, legibility, or completeness of the uploaded Documents.

12.1. You agree to indemnify, defend, and hold harmless ChronoLaw, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms or any applicable law or regulation.
• Your use of the Service, including any reliance on Outputs without appropriate professional review.
• Any Documents uploaded by you that infringe the intellectual property rights or other rights of any third party.
• Any claim by a third party arising from your Firm's use of Outputs in legal proceedings or client communications.

12.2. We shall promptly notify you of any claim subject to indemnification and provide reasonable cooperation in the defence of such claim at your expense.

13.1. Either party may terminate these Terms at any time by providing written notice to the other party. Termination by you takes effect at the end of the current billing cycle.

13.2. We may terminate or suspend your access to the Service immediately, without prior notice, if: (a) you breach any material provision of these Terms; (b) your Firm becomes insolvent, enters administration, or ceases to trade; (c) we are required to do so by law or regulatory order; or (d) we reasonably believe your use of the Service poses a security risk.

13.3. Upon termination, you shall have a period of thirty (30) days to export your Documents and Outputs from the Service. We shall make export functionality available during this period. You may also request a complete data export by contacting legal@chronolaw.co.uk.

13.4. After the 30-day export period, we shall permanently delete all Documents, Outputs, and associated data from our systems, unless retention is required by applicable law or regulation.

13.5. Termination does not affect any rights or obligations that have accrued prior to termination, including any outstanding payment obligations. The provisions of these Terms that by their nature should survive termination shall continue in force, including but not limited to clauses relating to intellectual property, limitation of liability, indemnification, and governing law.

14.1. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

14.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

14.3. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable whilst preserving the parties' original intent.

15.1. We reserve the right to modify these Terms at any time. We shall provide at least thirty (30) days' written notice of any material changes, sent to the email address associated with your Firm's administrator account.

15.2. Non-material changes (such as typographical corrections or clarifications that do not alter the substance of these Terms) may be made without prior notice. The "Last updated" date at the top of this page will always reflect the most recent revision.

15.3. Your continued use of the Service after the effective date of any material change constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may terminate your account in accordance with Section 13.

If you have any questions about these Terms, or wish to request a Data Processing Agreement, please contact us:

• Email: legal@chronolaw.co.uk
• Company: ChronoLaw Ltd
• Registered in: England and Wales